Service Advisors & Assistant Service Managers

We are a family of Mercedes-Benz enthusiasts warmly serving fellow Mercedes enthusiasts! We are conveniently located in beautiful Arlington, Virginia. We pride ourselves in being well-established, well-rooted, and well-capitalized.

We have a great history of providing excellent career opportunities for sharp, energetic people. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete.

Mercedes-Benz of Arlington is seeking motivated Service Advisors (ASMs).

The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

Service Advisor Benefits:

•    $65,000 - $150,000+ Annual Income potential based on performance
•    Sales or Service experience preferred but not required
•    People with experience in hospitality (Restaurants, Hotel, Customer Service, etc.) encouraged to apply
•    Minimum guarantee for 3 months during training period

•    Great culture within an innovative company
•    Training and support to assist you in achieving your goals
•    Paid time off and 401k
•    Medical, Dental, Vision, Short and Long-term disability, and Life Insurance
•    Employee discounts on vehicle sales, parts, and service
•    Career advancement opportunities
•    ...and more!

  Service Advisor Responsibilities:
•    Advise customers about necessary service for their general maintenance needs
•    Help identify the customer's primary concern and present other maintenance needs when appropriate
•    Communicate professionally and clearly about inspection results, then present corrective procedures and prepare work order for needed repairs
•    Prepare repair orders showing time, cost, and labor estimates for service
•    Accurately describe the customer's concern to the technician
•    Explain the work performed and the repair order charges to the customer
•    Schedule service appointments and loaner/rental cars when appropriate, to provide a streamlined and seamless experience for the customer
•    Establish and maintain professional relationships with the customers to encourage repeat and referral business
•    Maintain high customer satisfaction standards (CSI)
•    Perform federal, state, and manufacturer mandated recalls
•    Complete any training required by the manufacturer or Mercedes-Benz of Arlington
 Service Advisor Qualifications:
•    1+ year of service writing experience or sales experience preferred but not required
•    High-line, luxury automotive experience preferred, not required
•    A valid driver's license and a good driving record, per company standards
•    An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
•    Professional personal appearance
•    Excellent oral and written communication abilities
•    Process and detail oriented with developed organizational skills
•    Confident in ability to work under pressure and prioritize
Our company is a family owned and operated business for over 80 years, so we know what it takes to grow a company from the ground up. Unlike other employers, we aren't so focused on what you've done, but what you can achieve.

Please email dsmith@ascmb.com for consideration.