Customer Testimonials
Ray was very professional and communicated often throughout the entire process.
My wife and I bought our first car together from Clayton. He was great to work with - would highly recommend coming to this dealership!
I want to thank Mr.LuLu for helping me out with purchasing a vehicle he’s an excellent car salesman he answered every question and was very patience and respectful Originally I wasn’t suppose to come here but I’m glade I did all because of Mr.LuLu
The service advisor and the department are top notch professionals. However, dealership needs to make its invoicing more transparent itemizing parts and labor provided. I was charged $622.00 labor to replace q voltage dip limiter (cost $210.93) How many labor hours took to change the voltage dip limiter?
Great customer service! We have leased our MB GLA250 from this dealer and they provide great customer service
Good communication and services
Took a very long time and lots of $$ to get help I needed. Thanks to Gary Burke and Mr. Bloom for second attempt. Mostly successful..Unfortunately last my experience has damaged my confidence which I have held and shared with many of yoir other clients for years and years.C B Freedberg, Ph.D.
I had the pleasure of working with Jerome and Antonio at Mercedes-Benz of Arlington today, and I can't express enough how outstanding my experience was. Their professionalism, expertise, and genuine care were truly exceptional. The level of service I received was unparalleled and far exceeded my expectations. I am incredibly grateful to both Jerome and Antonio for their dedication and support. I will definitely be recommending this dealership to others because of their exemplary service.
This is my third Mercedes but my second car bought from Wes. He was at another dealership and I followed him here. My lease was over the mileage and I wanted to turn in the car I had. For a few months I had known I would need to trade it in but I was flip flopping back and forth A LOT. Wes was very patient with me lol. I appreciate his willingness to let me shop around and work through me changing my mind and what car I wanted fifty thousand times. In the end I got a car ... Read More Google - May 28, 2025
Was a routine service performed efficiently and with pleasant attitude by each employee who was involved
Everything was good. Got a good loaner. Work done well and on time. Advisor was knowledgeable and friendly
It was an easy and enjoyable experience from the moment I walked in the door. I would definitely recommend them.
Excellent service and very helpful and curteous staff. I was impressed
The work was completed quickly at a very reasonable price and the service representative, Terrance Ames, was outstanding...he was kind, helpful and kept me informed of service progress in the shop. I highly recommend M-B of Arlington!
Terrance provided excellent service from start to finish. He was professional, clearly explained all costs upfront, and kept me updated throughout the process. I especially appreciated his honesty and attention to detail—he even found my Apple Watch that I had lost in the car. Outstanding experience!
Great Customer Service from Geoffrey Smith! Professional service with a smile.
The best. From Abraham in the lane to Garry at the desk. Always easy and a pleasure.
First time service customer of MB of Arlington and I was very impressed. My service coordinator, Terrence, was absolutely wonderful. Excellent communications, service, and I appreciated the seamless after hours key & car pickup option. Efficient, organized and clean. Price was very reasonable. Highly recommend.
The coordination between sales and finance made for a stress free car buying experience. I highly recommend Mercedes-Benz of Arlington for your next car purchase.
I couldn't be happier with my experience at MB Arlington! Ali was a fantastic salesperson ,so knowledgeable and helpful. The entire sales process was smooth and crystal clear. A special thank you to Carl in finance who went above and beyond to help us choose the best warranty and get an amazing interest rate. Highly recommend!
Very good, empathetic staff
Service department consistently meets my expectations. The work has always been done correctly. There has never been an issue with unnecessary repairs or recommendations for service not yet due. This level of honesty is greatly appreciated.
April 27, 2025 I have purchased several cars and Alvin Daniels was the best.
This was the Best car buying experience I ever had. Frank Namin was the car consultant that I worked with. He was emblematic of the 5 star rated service Mercedes Benz of Arlington provides to their clients.
The repair took a long time, but that was due to the extent of the update. Service was great and on top of it! THANKS!
I had an emergency tire situation...they were able to take me on the spot, my tire was under warranty, didn't have to pay for one but I went ahead and got the other side replaced because it was due soon and I needed the alignment...got a complimentary loaner and my car was done by 330pm. Retrieved my car by 430pm, I was very happy and pleased for the quick turnaround.
Joe Popperwell and Paul Tchong provided superb customer service before, during and after delivery of my new vehicle .
My go-to place for original Mercedes parts for my 2005 c230k Sports with 29k miles on it.
Juan my service advisor kept me updated with my vehicle and was very knowledgeable.
Giao Nguyen and Carl Durham were an absolute pleasure to work with on a seamless transaction done entirely remote. I look forward to working with them again in the future and feel free to buy with confidence from them. Ask for Giao.
I really enjoy my experience every time I am there. True professionals. I will be back.
Alvin made the entire sales experience the best I ever had. He handled everything with ease, even a few last minute curve balls. Overall great experience!
Azzam was fantastic. He made my whole family feel welcomed and helped us in choosing the right vehicle and options. And Antonio was great in financing. We never felt pressured or rush and no question was left unanswered. Thank you.
Great attention to detail and great service
All went ver very well.
Very efficiently run and very clean. My service manager explained what was being done and the car was finished on time.
Good location and ease of scheduling appointments. Friendly staff and good explanations. Thank you very much
While the main reason I came to get serviced was addressed the secondary issue was not. The service people went to lunch so I was unable to address the issue directly.
First time I've used the service department and it was a great experience. Big thanks to Hugh M. for confirming I made a good decision to go to this shop. Thanks Hugh!
Also wanted to make sure I recognized Ali N, in sales, and Michael P, Finance Director, for helping me with a unique situation that I wasn't sure how to resolve. Very professional and I appreciate you helping me. I wanted to leave a separate review about this but google wouldn't let me do it...would only let me update my initial review.
Anyway...MB of ... Read More Google - Apr 8, 2025
I have bought many cars over the years and this was by far the best car buying experience I have ever had. The team at MB Arlington is top notch and make buying a car what it should be. Paul, Joe and Mike were especially helpful.
Great service with my new car purchase. This is my 2nd car purchase from this dealership and both times everything was smooth.
Gary and the team took good care of my car and me.
It was a good experience purchasing from Frank Namin. Frank provided prompt and complete answers and was reliable.
Gaio was so intelligent and caring!
Great place to buy a vehicle
The work was done quickly and efficiently. The staff were very courteous and helpful. The experience was pleasant.
My repairs were done efficiently. Representative was courteous, professional, and knowlegeable. I was kept informed of the progress of the work.
Terrance was amazing and the tire specialist was able to diagnose the problem immediately. Thanks
Hugh MCGuire did an excellent job. Thank you. Hugh McGuire did an excellent job. Thank you.
Had to pay $1,800 for same repair 2 years later elsewhere and Service Manager Bloom was rude and dismissed my complaint with no recourse. never get your car serviced there.
Mr. Garrett Clayton was a stelar sales person very responsive to all of my plethora of questions via email. I am extremely pleased with my new 2025 GLE 350 4WMatic. Deborah McNeill
Everyone was helpful and responsive..way to work with
I’m always tended to immediately upon arrival and service is always great.
Mercedes repair shop did a great job working with the insurance company get the estimates approved and to complete repairs on our rear fender. Jocelyn was lead for the repair and kept me informed during the process.
Excellent customer service!
I recently purchased a Mercedes Benz EQE 350 from Mr. E. Brown at Mercedes Benz of Arlington VA, and I couldn't be happier. This was my second purchase from Mr. Brown, and his customer service was impeccable.
Mr. Brown was very attentive to my needs and provided detailed information about the car's features, especially the impressive driver assistance technologies.
Additionally, Mr. Antonio in the financial office made the financing process straightforward and stress-free. His professionalism and attention to detail ensured I felt confident and well-informed.
I highly recommend Mr. E. Brown, Mr. Antonio, and Mercedes Benz of Arlington, VA, ... Read More Google - Mar 4, 2025
Excellent service always!
We received excellent customer service and support from Mercedes Benz of Arlington. Our service representative, Garry Burke, is great with communicating what's needed with necessary repairs as well as when we can expect our service to be completed. And we so appreciate the free car wash, too. Thank you!
Very good purchasing experience with the staff at MB or Arlington. I recommend this dealer over the other local dealer.
Mercedes Benz of Arlington took care of me and my beautiful car in one of the most compassionate and professional ways. I was made to feel that I matter by Juan who listened to my issue and expeditiously sorted everything out. My car was fixed ahead of time and I am so grateful. Thank you!
Paul was fantastic! Would highly recommend Paul and MB of Arlington!
Good
(Brand New 2024 GLE 580) Daniil was awesome to work with as a sales professional - met all my needs and then some. In fact, Joe Popperwell, went over and above to win my business, more than any other dealer I've ever had experience with. I buy a lot of cars (too many) and I've had a lot of experiences and interactions with dealers - most not very good - Benz of Arlington was the top of the tops in my opinion, sales and experience wise. Thx fellas!
All was handled efficiently and there was clear communication. Garry Burk is wonderful and does a great job in explaining and informing.
As usual, my advisor Javier went above and beyond to provide great service. There were some hiccups in Service, but his customer service acumen and resolve made me a happy customer. His customer service and professionalism is why I continue coming to this location from MD - life in the DMV is stressful enough, so it’s great to have someone provide a smooth experience. Thanks!
Mr. Elliot, Brown provided superb customer service. He was extremely knowledgeable and helpful throughout the entire process. Initially went in to purchase a 2025 CLA250 and ended up purchasing the 2024 AMG C43. Now Mr. Elliot and I communicate weekly about life. Top tier !