Customer Testimonials
I had the pleasure of working with Jeff and I must say, the experience was exceptional. He’s in-depth knowledge about the vehicles and the services provided was impressive, making me feel confident and well-informed about the decisions I needed to make. Jeff genuinely willing to assist and address all my concerns with patience and clarity. He went above and beyond to ensure that I was comfortable and satisfied with the service. This level of dedication and customer care is truly commendable and sets a high standard for Mercedes. I highly recommend their services to anyone in need of reliable ...
Terrance, my advisor, was courteous and efficient.
We had been shopping for a car for awhile. We found a used one online that was in inventory at MB of Arlington, so we took a drive (1hr+). We were very pleased with the experience. Elliot Brown (our salesman) and Sam Beloff (Sales mgr) were gracious, not at all pushy and answered all our questions. It was a positive experience and we love the car too!
Great Service from Giao and Mike Papadopolis. Giao took the from day one to patiently and completely answer any and all questions I had. The purchase was fast and effecient. I’m very happy I chose MB of Arlington.
I had an amazing experience. I would recommend this to anyone interested in the cars they have to offer!!
The representative Javier was really helpful and kind.
Rudy, is an amazing salesman . 10/10 Service .
Greg Smoak was fantastic. He found the car i was looking for and the entire sales was extremely quick and professional. Greg came to my house to show me the finer details of setting up the car to accessories.
Highly recommended dealership. Sheldon and his boss Joe were very cooperative.
Leased my second S-Class from Mercedes Benz of Arlington. Clayton Garrett is very responsive and very helpful throughout the entire process. He made the process seamless. I look forward to working with him again. Carl Durham was very thorough and helpful with financing. I look forward to working with him in the future.
Terrence is always outstanding when I bring my vehicle in for servicing. I really appreciate the extra time he takes to talk and assure me that they are going to take care of my vehicle. The door to my gas tank had issues...done by the time I picked it up. Kudos to the service department.
Best Mercedes dealership in in the DC metro. We bought one car and leased one car and will keep coming back. Customer service is outstanding. Highly recommend the entire team!
I would like to begin this review by saying that this was going to be a 1 star review if not for Mike Fisher at the Arlington Mercedes store. I bought a CPO AMG vehicle and had some issues with the vehicle right after buying it. When I attempted to resolve the issue, I was getting the run around from Sales. I would like to give a specials thanks to Mike Fisher, Juan and Rony in service department making things right for a client.
Had a smooth and easy car buying process with Paul at Mercedes-Benz of Arlington. I was provided with individual help on what I wanted, test drive multiple vehicles and finally decided on one. We worked together on how to purchase the car, around my time frame. Ultimately I walked out with a new 2024 Mercedes C43 AMG. Great cat buying experience all around.
Excellent experience with Giao and Antonio! Got me the car I wanted and made the process a breeze!
Shelton and Mark we very helpful. Smooth and easy transaction. Love my new car. Shelton was very knowledgeable when explaining all of the new technology.
Salesman Shelton snd financial rep Mike were very thorough and helpful. That is why my wife and I have purchased or leased cars from Arlington Mercedes for some 30 years
Excellent
MBofArl always provides great service!
Been here a couple times in the past year and every time I come Javier Regalo at the service department helps me out with a great attitude and in a very timely manner. Absolutely great service compared to other dealerships I’ve been too
We went back and forth several times with Wesley to negotiate different options between leasing and purchasing the vehicle. While we may not have agreed on the final price, we were impressed by his patience, professionalism and customer service.
Emmanuel Sturley was very professional, friendly, helpful and informative on the purchase of my 2025 C Class sedan.
I love this place
Leased our first mercedes from this dealership. All communication with the sales department and the service provided was prompt and satisfactory. We were impressed by the attention to detail in handling car purchase and delivery. Shelton was our sales person and he did an amazing job in making the car purchase experience stress free.
Perfect job!!
Very responsive service adviser and great service. The work done was explained and service done in a timely manner.
Howard Embden was awesome!!!!! Truly a great professional and made the experience amazing. Definitely recommend.
Purchased our first Mercedes with Azzam at Mercedes Benz of Arlington. His customer service was above bar! He was patient, polite and informative. The team there from Carl in Finance and Joe were all impressive!
Excellent work. Keep the Good work up. Outstanding people working for your company. American Service in Arlington is the Best.
Always a good experience---Hugh McGuire, Service Rep, and my advisor for many years, is tops! Keeps me posted, as necessary, of vehicle status.
Howard Embden was the best, helped me getting a Good deal. One Love 🇯🇲🇺🇸
Just purchased my second Benz from Greg Smoak who is terrific, he makes a car purchase easy. I can’t say enough good things about Hugh McGuire who provides optimum service. I almost considered a BMW but stayed with Mercedes Arlington because of Hugh. Hugh will treat you like you are #1 at all times!
Go see Frank at the Mercedes Arlington dealership. He will take care of you. From the moment you walk in until you walk out, they are professionals. We had a type of car in mind and Frank delivered. Even showed us a couple of versions and tried to make sure my husband (the bday guy) was happy and got what he wanted. I was happy too. The negotiations with Carl the finance manager were fair and honest. We felt we got a good deal and hubby has a new AMG CLE 53 that makes him smile (which makes me smile).
Would recommend Terrance Ames to any Mercedes car owner.
My service experience, while expensive, was superb.
Good place , good cars , good services!
I received outstanding service thanks to Alvin Daniels both during and after the sale. He was very professional and responsive to my questions and concerns.
I took delivery of an AMG GLE 53, recently and I have been very impressed with MB of Arlington. From my initial questions, up until purchase, my sales manager JT, finance manager Paul, and Service advisor Juan have all been there to assist with patience, professionalism, and in depth knowledge of their brand and product. I am looking forward to continuing to work with this team. I highly recommend this dealership for your automotive needs! Thanks again everyone.
Frank Namin provided exceptional assistance throughout the entire process, from the test drive to the final sale. Additionally, Antonio went above and beyond to explain all my financial options and offer valuable recommendations. I highly recommend both of them
Alvin was a fantastic salesperson. He responded to my texts and phone calls as immediately as possible, and even met me outside the dealership when I called from the parking area without a heads up to ask him to show me how to do something. It turned out I had been doing it incorrectly.
Mr Brown and Sam were very helpful, professional and made the buying process the best experience!
Great service! JT & Antonio were very professional
Great service and great people
Robert was very professional and a pleasure to do business with. Love my car!
Service was on-time, prompt and courteous.
I have purchased a vehicle that has been sold and serviced here in this dealership for years, and i was looking to bring the vehicle back to its original dealership to do checkups, recalls and repairs. Unfortunately this dealership won’t work on vehicles older than 2012 models. It gets me disappointed tbh and it’s just shame on MB to do this😕. I understand that it’s not the dealership fault but still ☹️, update, thanks for Mike Fisher for taking the time for quick phone call.
Service as always was precise and efficient. Thanks to Javier! I also purchased a service package which made sense economically.
Go see my friend Howard Embden at Mercedes of Arlington
Mercedes-Benz of Arlington handled my concerns and automotive needs with care. They gave me an estimated time of completion and kept me abreast of the status along the way. The estimated cost(s) were accurate. And the customer service displayed by Antonio, and all support staff, was with a smile and respect!
I love the service center at Mercedes of Arlington (ASC)! Your vehicle is always ready by/before the promised time and I love the fact that I can get a loaner to get around while my vehicle is in for service. The service advisors are SUPERB! Shoutout to Juan, my new advisor!!!
Gary Burke amd his crew always take tremendously good care of us!! To Hell with all these new Teslas - WE ARE TEAM MERCEDES!!!
Howard Embden sales representative was amazing, super professional, knowledgeable and helpful.
The purchase was effortless which we appreciate as out of town buyers. Appreciate Alvin mentioning the car we bought as we were leaving because the car we had intended to look at had been sold.
Paul was our sales consultant, and he was knowledgeable, straightforward, and did everything in his power to reach a price compromise on our new vehicle. My wife and I were thoroughly impressed with his responsiveness and willingness to negotiate. At other dealerships, we faced resistance and constant demand for upsetting, but we did not experience this attitude at Mercedes of Arlington.
Sales Consultant Greg Smoak was very attentive to what I was interested in. He was highly professional and not overbearing. His knowledge of the autombile I chose was instrumental in me making the purchase. One comment he said rang true, "This will be one of the easiest purchases you will make." I felt as if I had left Mercedes-Benz of Arlington without buying a car there, Greg would have had no ill-feelings about it. I am totally satified with my new E450 and with the extraordinary service Greg Smoak provided. There is no doubt where I will make ...
Great service. Great customer care. Paul was very helpful and tried hard to find the best option. Would highly recommend him .
Alvin the best sales person 🙏🏼 M
Amazing experience, Javier was very professional!
MB of Arlington -- Absolutely the best! Geoff, Christian and Marvin - many thanks for all you do! Always outstanding support in keeping my diesel in top shape!
Waiting area could use some improvement. Telephone experience is sometimes confusing. Promised free lifetime car wash at purchase was not maintained.