Customer Testimonials
The work was done quickly and efficiently. The staff were very courteous and helpful. The experience was pleasant.
My repairs were done efficiently. Representative was courteous, professional, and knowlegeable. I was kept informed of the progress of the work.
Terrance was amazing and the tire specialist was able to diagnose the problem immediately. Thanks
Hugh MCGuire did an excellent job. Thank you. Hugh McGuire did an excellent job. Thank you.
Had to pay $1,800 for same repair 2 years later elsewhere and Service Manager Bloom was rude and dismissed my complaint with no recourse. never get your car serviced there.
Mr. Garrett Clayton was a stelar sales person very responsive to all of my plethora of questions via email. I am extremely pleased with my new 2025 GLE 350 4WMatic. Deborah McNeill
Everyone was helpful and responsive..way to work with
I’m always tended to immediately upon arrival and service is always great.
Mercedes repair shop did a great job working with the insurance company get the estimates approved and to complete repairs on our rear fender. Jocelyn was lead for the repair and kept me informed during the process.
Excellent customer service!
I recently purchased a Mercedes Benz EQE 350 from Mr. E. Brown at Mercedes Benz of Arlington VA, and I couldn't be happier. This was my second purchase from Mr. Brown, and his customer service was impeccable. Mr. Brown was very attentive to my needs and provided detailed information about the car's features, especially the impressive driver assistance technologies. Additionally, Mr. Antonio in the financial office made the financing process straightforward and stress-free. His professionalism and attention to detail ensured I felt confident and well-informed. I highly recommend Mr. E. Brown, Mr. Antonio, and Mercedes Benz of Arlington, VA, ...
Excellent service always!
We received excellent customer service and support from Mercedes Benz of Arlington. Our service representative, Garry Burke, is great with communicating what's needed with necessary repairs as well as when we can expect our service to be completed. And we so appreciate the free car wash, too. Thank you!
Very good purchasing experience with the staff at MB or Arlington. I recommend this dealer over the other local dealer.
Mercedes Benz of Arlington took care of me and my beautiful car in one of the most compassionate and professional ways. I was made to feel that I matter by Juan who listened to my issue and expeditiously sorted everything out. My car was fixed ahead of time and I am so grateful. Thank you!
Paul was fantastic! Would highly recommend Paul and MB of Arlington!
Good
(Brand New 2024 GLE 580) Daniil was awesome to work with as a sales professional - met all my needs and then some. In fact, Joe Popperwell, went over and above to win my business, more than any other dealer I've ever had experience with. I buy a lot of cars (too many) and I've had a lot of experiences and interactions with dealers - most not very good - Benz of Arlington was the top of the tops in my opinion, sales and experience wise. Thx fellas!
All was handled efficiently and there was clear communication. Garry Burk is wonderful and does a great job in explaining and informing.
As usual, my advisor Javier went above and beyond to provide great service. There were some hiccups in Service, but his customer service acumen and resolve made me a happy customer. His customer service and professionalism is why I continue coming to this location from MD - life in the DMV is stressful enough, so it’s great to have someone provide a smooth experience. Thanks!
Mr. Elliot, Brown provided superb customer service. He was extremely knowledgeable and helpful throughout the entire process. Initially went in to purchase a 2025 CLA250 and ended up purchasing the 2024 AMG C43. Now Mr. Elliot and I communicate weekly about life. Top tier !
Very nice folks and great work, but pricey!
My wife and I had an excellent experience at MB of Arlington. We bought a used car that was in beautiful condition. We worked with Johnny. What I really liked about him was that he was straight forward and honest with us. First off, he showed us everything about the car, and I mean everything. We went over all the features, took a test drive, and then discussed the purchase. Once we decided to buy, we had the car within one hour. Everyone we encountered was friendly and professional. I highly recommend Johnny and MB of Arlington.
My tech Juan was great and kept me updated the entire time my vehicle was in service.
Johnny is very professional and friendly
Great service …..
Alvin Daniels did an outstanding job for me and the finance manager, Michael was personable and very helpful.
I would highly recommend Mercedes of Arlington to any Mercedes owner. I’ve been going to this location for two years plus for maintenance and service and I’ve never had any issues. As of lately I’ve been working with the service provider Terrace Ames and he has excellent customer service and a great personality. All of the workers in the service department are very polite and it’s always nice coming to this location.
We found the folks in the service department to be very respectful and honest. Such a breath of fresh air when it comes to servicing vehicles!
Great service, friendly staff.
I cannot recommend Javier S.R., Assistant Service Manager at Mercedes-Benz of Arlington, highly enough. At a moment's notice, he arranged an oil change, a detailed inspection, and even a loaner car, demonstrating his flexibility and commitment to customer satisfaction. His attention to detail and business acumen are unmatched, and he consistently delivers exceptional service to me and my family. Javier is a consummate professional who truly goes above and beyond.
outstanding service as usual from scheduling, pick up of vehicle, delivery of rental, return of vehicle, pick up of rental and completion of scheduled maintenance.
Sales representative Clayton Garrett is outstanding! The shopping process was seamless. He was always available to answer any questions we had. The service staff are great! I highly recommend Mercedes-Benz of Arlington!
I’ve been going to this dealership for years. This time my car wasn’t cleaned. I hope this first is the last time. Mercedes owners pay for excellence.
My service rep, Geoff Smith, was very professional, pleasant and kept me informed of the status of my car.
Thank you to GEOFFREY H. SMITH for excellent customer service
I was satisfied with the way they received me
The professionalism of the staff was excellent, great service.
The routine maintenance on my car was performed accurately and the car was returned in a timely.manner.
Clayton made our experience easy and pleasant. Mercedes of Arlington had several options in stock and Clayton made every effort to speed the buying process. This buying process should be the industry standard.
Antonio Rivera was extremely helpful and knowledgeable.
This was a great experience. Everything was done on time with great communication. I highly recommend this dealer.
Benz Arlington delivers unparalleled luxury, stellar service, and an unforgettable overall experience! I can't express how thrilled I am with the exceptional service I received from Rudy, Patrick, and Jocelyn. These three went above and beyond to ensure I was back in my 2023 450 GLE as smoothly and swiftly as possible. From the moment I walked in, I was treated like royalty. Rudy's attention to detail and commitment to customer satisfaction is unmatched. Patrick's expertise and genuine care for my needs made the entire process seamless. Jocelyn's warm and friendly demeanor made every interaction a pleasure. Together, ...
Dear Mercedes-Benz of Arlington, Me and my family just wanted to let you know that our overall new vehicle purchase experience was the best we have ever had at any dealership. Our family had never purchased a Mercedes-Benz automobile before, and we were initially quite intimidated by the prospect. But thanks to the patience, professionalism, and gracious courtesy of Mr. Joe Popperwell, Mr. Clayton Garrett, and Mr. Michael Papadopoulos, we were able to quickly identify and buy the ideal vehicle of our choice, and look forward to showing it off both with pride and with untroubled mind. We are very ...
This entire experience was Top Notch! Extremely happy and received everything I wanted.......Great Job Giao and Antonio!
Antonio Rivera from Arlington Mercedes was amazing; a true professional. He and the entire staff went above and beyond helping identify the potential problem with my vehicle. He provided me with a loaner and kept me informed of ever changing updates. Please ensure he receives his well deserved accolades. The car runs wonderful!!!! Thank you
A wonderful experience
Alvin was great, got me in my new whip!
Dave smith is an excellent manager professional and compassionate. Great people skills !!! Antonio was a bit abrupt with me and made me feel bad but maybe I took out my distress on him so he responded accordingly. Everyone has bad days so I would say give him another chance , we are all human . Great location always happy and satisfied with service
Great Service Staff and customer service Fast service delivery of your vehicle clean and washed
Purchased a lightly used 2024 GLE 450 from this dealership the day before Thanksgiving on 11/26/24. It was a "certified pre-owned" that supposedly went through a rigorous check. I drove to my family's house right after for the holiday. When I was traveling back him on Saturday, I tried the massaging seat and it wasn't not working. When I stopped by a rest area, I tried the passenger's side massaging seat and that worked. So I do a Google search and read a few posts that if the massaging seat isn't working then the lumbar and bolster ...
I had the pleasure of working with Geof and I must say, the experience was exceptional. He’s in-depth knowledge about the vehicles and the services provided was impressive, making me feel confident and well-informed about the decisions I needed to make. Jeff genuinely willing to assist and address all my concerns with patience and clarity. He went above and beyond to ensure that I was comfortable and satisfied with the service. This level of dedication and customer care is truly commendable and sets a high standard for Mercedes. I highly recommend their services to anyone in need of reliable ...
Terrance, my advisor, was courteous and efficient.
We had been shopping for a car for awhile. We found a used one online that was in inventory at MB of Arlington, so we took a drive (1hr+). We were very pleased with the experience. Elliot Brown (our salesman) and Sam Beloff (Sales mgr) were gracious, not at all pushy and answered all our questions. It was a positive experience and we love the car too!
Great Service from Giao and Mike Papadopolis. Giao took the from day one to patiently and completely answer any and all questions I had. The purchase was fast and effecient. I’m very happy I chose MB of Arlington.
I had an amazing experience. I would recommend this to anyone interested in the cars they have to offer!!
The representative Javier was really helpful and kind.
Rudy, is an amazing salesman . 10/10 Service .
Greg Smoak was fantastic. He found the car i was looking for and the entire sales was extremely quick and professional. Greg came to my house to show me the finer details of setting up the car to accessories.
Highly recommended dealership. Sheldon and his boss Joe were very cooperative.
Leased my second S-Class from Mercedes Benz of Arlington. Clayton Garrett is very responsive and very helpful throughout the entire process. He made the process seamless. I look forward to working with him again. Carl Durham was very thorough and helpful with financing. I look forward to working with him in the future.
Terrence is always outstanding when I bring my vehicle in for servicing. I really appreciate the extra time he takes to talk and assure me that they are going to take care of my vehicle. The door to my gas tank had issues...done by the time I picked it up. Kudos to the service department.