Customer Testimonials
As usual, fantastic service from Dave Smith. Knowledgeable, professional, attention to detail. Always the best! GT
My service adviser Geoff Smith is the very best! Great car service appointment recently in September 2026!
The gentleman( Joe Popperwell) who sold/ leased me the car was first class right from the start. He is extremely knowledgeable about the car and educated me on all aspects of the vehicle. He guided me throughout the entire transaction. He is a professional that your dealership can be proud of.
Garry is the best. He always has an update, trustworthy and ensures high customer service
Very helpful and timely communication. Happy to have our car serviced there. Will recommend to friends and neighbors.
Alvin Daniels was the salesperson I worked with. From the start I felt rushed and he didn't listen to what I wanted. He tried to sell me a GLC that didn't have the specific options I requested. I just purchased a new GLC300 at Euro Motorcars Bethesda from Melvyn Douglas. He was absolutely outstanding. I highly recommend them over M-B of Arlington in particular Alvin Daniels who was awful.
I did this rating soon after my service. I was very pleased with my service and with Gary Burk. He was very helpful and informative
I almost never write reviews, but Mercedes-Benz of Arlington earned this one.
After an accident, our exceptionally low-mileage CLS63 AMG S was initially declared a total loss. That decision was ultimately reversed, only for us to discover that the correct AMG bumper was nearly impossible to find. We searched nationally and internationally, and even an overseas attempt fell through.
Mercedes-Benz of Arlington could have given up on our car. They didn't. They restored the original bumper and saved it.
Jacklyn was wonderful throughout months of uncertainty — patient, compassionate and always there for our family. Patrick stood behind his team ... Read More DealerRater - Sep 1, 2026
I would not trust this service department with my vehicle again. I brought my car in for prepaid maintenance with no visible windshield crack. Their intake inspection identified and reported a tire issue, yet no windshield damage was disclosed.
After service and their car wash, my vehicle was returned with a significant windshield crack. Nobody told me. I discovered it myself.
When I reported it, my service representative initially apologized. After speaking with management, I was told they would not accept responsibility and they pointed to an alleged preexisting chip in their intake video.
If that chip was visible enough ... Read More DealerRater - Aug 31, 2026
Mr. Marvin Wentzel, my 26-years now, ASC Mechanic, identified some serious repairs that were needed, and included "a walk through of the underside of my beautiful 1993 300D," to "show me," including engine mounts and others. I took it in for "Inspection," and said, "please ask Marvin "to look my baby over, and "please" bill me for it."" If you have an "older Benz," and appreciate its quality like I do my two older Diesels, please call for an appointment with Mr. Marvin Wentzel. By the way, ... Read More DealerRater - Aug 25, 2026
My sales representative Mr. Mitch was amazing. Awesome addressed every concern. Issue was very diligent and finding me exactly what I wanted in my Mercedes.
Professional. Have expert advisors and technicians. My go to place as always for service on my car.
Larry Gowe was excellent. His quiet manner and diligence is the key reason I bought my car there. This is my third purchase from this dealership
Professional, expert and courteous assistance at all stages of the process by all those we dealt with.
This review is directed towards the service department and body shop. I've been a customer for 20 years and can report I've had excellent service. I have an older Mercedes and my mechanic there is one of the few in the region who knows how to work on my car.
I bought a pre-owned car. My salesman named JT was very poor. It has been 38 days since purchase and the dealership STILL hasn’t given me my plates which I paid for. POOR SERVICE. I drove to NYC and now I can’t drive back because my temporary tags have expired. I had to park in a garage which has cost me considerably.
My issue was immediately addressed and corrected hope my next visit will be as efficient
Fairly easy sales experience. Completing finance documents is a bit laborious. No pressure test drives
Exceptional service and reasonable deal under the circumstances. Especially liked Clayton Garrett as a sales executive
Friendly service advisor, very easy to make a service appointment and the car was cleaned for me
Our salesman was good. He gave me a good run down of the vehicle. The car is lovely to drive.
“Mr. Shelton Debraux is knowledgeable, professional, patient, and kind, consistently providing an outstanding purchasing experience.”
I had a very disappointing experience with Mercedes-Benz of Arlington. I received a phone call from their staff, and the interaction was extremely unprofessional. The representative spoke to me in a disrespectful and condescending manner, repeatedly calling me and making me feel uncomfortable rather than helping address my needs.
Customer service should reflect the quality and professionalism you expect from a luxury brand, but this was the complete opposite. Instead of being courteous and respectful, the tone was dismissive and inappropriate.
Based on this experience, I would not recommend this dealership. I hope management takes these concerns seriously and improves ... Read More DealerRater - Apr 16, 2026
The absolute best and the customer service is top tier. Why would I go anywhere else.
Always exceptional service at Mercedes Benz of Arlington by my exceptional service manager Garry Burk and his team! Job always well done! Mercedes Benz of Arlington's track record for excellence is impressive! Garry and his team genuinely care about providing quality service to my car with outstanding customer service. That level of satisfaction you cannot put a price on.
Great dealership, great setup. My salesperson and the finance person did a wonderful job and were very helpful.
Tremendously professional experience. No pressure. Azzam gave a great technical perspective of the AMG LINE.
Very qualified technicians who do outstanding work. The vehicle is always return clean both inside and out.
The best dealership . The last 32 years to the present I bought five cars and service met my expectations..
Great experience from start to finish. Mr Shelton The salesman was knowledgeable, honest, and made the entire process smooth and stress-free. Highly recommend this dealership.
WE ARE ALWAYS HAPPY WITH THE SERVICE AND THE ATTITUDE OF THE PEOPLE THAT WE INTERFACE WITH AT THIS DEALERSHIP.
Please tell Garry Burke that I said that he did an outstanding job. Can you please ask him to contact me in order to acknowledge receipt of this review? From Kevin Tann (2011 Black GLK 350)
Mercedes-Benz of Arlington is an excellent dealership. While I bought my E-class elsewhere, I go here for service. The experience is excellent, the service techs are very friendly and knowledgeable about my car. They always give me reassurance and a peace of mind when servicing the car. The waiting room is nice with snacks and fresh coffee. Take your car here!!
I love my car. The people were so nice to me and caring to my personal needs. This is my favorite car I ever had! I’ve had a Dodg mini van, Ford Escort Lx, Ford Taurus, Honda, Toyota Camry, Chevy Spark and VW jetta. This car is superior to all of them. What an upgrade!
Service writer Juan was the best, he is very professional, courteous has excellent customer service.
I was completely satisfied with my experience with purchasing a new Mercedes C300, 4Matic. Azzam who assisted me with the purchase was exceptionally patient and personable and walked me through the process. He took time to explain the car's technology. Carl, who did the financing was polite, friendly and patiently explained all the various options. I am very pleased.
I was very happy with Mark, especially his taking out his time to go through with me the build and ordering of the car. He also kept me updated about the production and delivery of the car. Mark and his team are very personable and a delight to work with.
Experience was outstanding...great communications about what was seen during their inspection of my car, and courteous professional service on my vehicle.
THANKS to Geoff and Christian for taking care of my car. A Superior Service always!
I recently had the pleasure of working with Paul who truly made my car-buying experience a breeze. From the moment I walked in, he was welcoming and attentive, immediately putting me at ease.
His knowledge about the various models and features was impressive, and he patiently answered all my questions, no matter how small. I never felt rushed or pressured, which is often a concern when dealing with salespeople. Instead, he took the time to understand my needs and preferences, guiding me through the entire process with expertise.
What stood out the most was his willingness to go the extra ... Read More DealerRater - Aug 23, 2025
Fast, efficient service - Warranty repairs were done superbly. A Courtesy vehicle while my vehicle was being repaired was great
Excellent service and very good communication regarding how long the repair would take and when I could pick my car 10 out of 10!
It is a pleasure to work with Mr. Tchong. Definitely the reason I lease from you.
The purchase experience was great. Very professional sales representative and was able to program every safe features on our new MB GLC 300 4Matic The sales manager as well as the finance manager were very professional and worked with me in order complete the purchase fully satisfied Many thanks to all of you at Mercedes Benz of Arlington
Best experience I've had with dealership for service and this is my third visit since I brought my vehicle about a year now
Great customer service and Omar was a great representative of Mercedes Benz and I will always come back
Incredible service! Thank you !
Responsive, reliable and respectful are key descriptors of MBA. Staff, service and facilities are the very best. Always focused on customer comfort and confidence. Despite high volume of customers and complex workload, MBA delivers satisfaction. Also, Gary Burk is simply outstanding
Be careful. Mercedes-Benz of Arlington gave an inflated repair estimate to stay just under the total loss threshold so they can maximize what they could get from insurance, even though the value was inaccurate. They took my car apart, charged thousands in storage fees, and did nothing. Contacted their General manager and he said they couldn’t help. Lack of accountability and does not value customer loyalty
Extremely disappointed with the service at Mercedes-Benz of Arlington. I brought my car in after an accident, and not only did they fail to communicate for weeks, but they also took my car apart based on incorrect assumptions. They charged over $7,000 in just storage fees for doing absolutely nothing, and didn’t even put my car back together. Despite multiple calls and a formal complaint, they took no accountability. This experience was frustrating, costly, and unprofessional. I expected far better from a brand like Mercedes-Benz. You’re better off taking your car to Mercedes-Benz of Annapolis or Silver Spring. I ... Read More Google - Jul 14, 2025
My 2019 Mercedes-Benz E450 Coupe: A Costly Ownership Experience
I purchased a 2019 Mercedes-Benz E450 Coupe from Zewdiller Shib. Over time, I've had to perform routine maintenance, like changing the oil and tires, due to recurring issues. Now, after five years, my car has developed more serious problems, including a persistent check engine light and a completely non-functional AC.
Given that the car is only six years old and has just 100,000 miles, I researched the manufacturer's warranty using AI. My research indicated that Mercedes-Benz should still cover some of these issues. I contacted Mercedes-Benz, and they confirmed a potential warranty ... Read More Google - Jul 11, 2025
I can't say enough good things about Mercedes Benz of Arlington. Shelton is tops as far as professionalism, knowledge and fairness. They all treated my so well...Burt, Joe, Sheltpn and Carl. It was refreshing to see a first class dealership that truly cares about making the customer happy!
I recently purchased a vehicle from Mercedes-Benz of Arlington and had an exceptional experience from start to finish.
Frank in sales was knowledgeable, attentive, and truly went the extra mile to ensure I found the right vehicle. He was patient, informative, and made the entire process smooth and stress-free.
Antonio in finance was equally impressive—transparent, efficient, and thorough in explaining all the details. He made what is often a tedious part of the process feel seamless.
Joe, the Sales Manager, was also fantastic. His professionalism and customer-first approach were clear throughout the entire experience. You can tell the whole ... Read More Google - Jul 4, 2025
Greg Smoaks time and attention to detail was exceptional.
The service center can do a much better job. RAY KUMAR, my service advisor, was unbelievably rude, disrespectful, and condescending. While my car had been in the shop for almost 3 weeks, Ray had been unresponsive to most of my calls and only provided little update from time to time. When I picked up my car, the sort of aggressive and dismissive demeanor was utterly unprofessional. I asked him what caused the issues of my car, and he had no idea, but went on to say, “we only fix problems. We don’t look for the cause.” Really? Gladly, the service ... Read More Google - Jun 29, 2025
I had a disappointing experience at this Mercedes Benz service center for my yearly service. The car wash was missing, and my questions went unanswered. The service overall fell short of the standards I expect from a Mercedes Benz service center, and I will be taking my business elsewhere.
First time buying from this dealership and we were super impressed with Giao's customer service. He got us the car we wanted in the color/features we wanted from a nearby dealership within 24 hours. It was unbelievable. Finance Director was very patient and helpful as well. Overall, one of the smoothest car buying experiences I've had in 25 years. Highly recommend this dealership!
Give Hugh McGuire a BONUS!!!!!!!!!!!!!!!! OK, GIVE HIM TWO (2) BONUSES!!!!!!!!! GIVE HIM THREE BONUSES!!!!!!!!!!!!!!!
Ray was very professional and communicated often throughout the entire process.
My wife and I bought our first car together from Clayton. He was great to work with - would highly recommend coming to this dealership!
First and Last Time with Mercedes – Beware the Lease Terms
This was my first time leasing a Mercedes—and unfortunately, it will also be my last, especially with Mercedes-Benz of Arlington. I leased an EQE SUV and later realized I’m being charged $18,760 in rent charges on top of the depreciation. While the dealership matched the advertised monthly payments for the national Mercedes lease offer, the finance manager talked me into extending the lease term to 48 months instead of 36. That entire fourth year did nothing to reduce the residual value at the end of the lease—it was simply more ... Read More Google - Jun 7, 2025
I want to thank Mr.LuLu for helping me out with purchasing a vehicle he’s an excellent car salesman he answered every question and was very patience and respectful Originally I wasn’t suppose to come here but I’m glade I did all because of Mr.LuLu
The service advisor and the department are top notch professionals. However, dealership needs to make its invoicing more transparent itemizing parts and labor provided. I was charged $622.00 labor to replace q voltage dip limiter (cost $210.93) How many labor hours took to change the voltage dip limiter?
Great customer service! We have leased our MB GLA250 from this dealer and they provide great customer service
Good communication and services
Took a very long time and lots of $$ to get help I needed. Thanks to Gary Burke and Mr. Bloom for second attempt. Mostly successful..Unfortunately last my experience has damaged my confidence which I have held and shared with many of yoir other clients for years and years.C B Freedberg, Ph.D.
I had the pleasure of working with Jerome and Antonio at Mercedes-Benz of Arlington today, and I can't express enough how outstanding my experience was. Their professionalism, expertise, and genuine care were truly exceptional. The level of service I received was unparalleled and far exceeded my expectations. I am incredibly grateful to both Jerome and Antonio for their dedication and support. I will definitely be recommending this dealership to others because of their exemplary service.
This is my third Mercedes but my second car bought from Wes. He was at another dealership and I followed him here. My lease was over the mileage and I wanted to turn in the car I had. For a few months I had known I would need to trade it in but I was flip flopping back and forth A LOT. Wes was very patient with me lol. I appreciate his willingness to let me shop around and work through me changing my mind and what car I wanted fifty thousand times. In the end I got a car ... Read More Google - May 27, 2025
Was a routine service performed efficiently and with pleasant attitude by each employee who was involved
Everything was good. Got a good loaner. Work done well and on time. Advisor was knowledgeable and friendly
It was an easy and enjoyable experience from the moment I walked in the door. I would definitely recommend them.
Excellent service and very helpful and curteous staff. I was impressed
The work was completed quickly at a very reasonable price and the service representative, Terrance Ames, was outstanding...he was kind, helpful and kept me informed of service progress in the shop. I highly recommend M-B of Arlington!
Terrance provided excellent service from start to finish. He was professional, clearly explained all costs upfront, and kept me updated throughout the process. I especially appreciated his honesty and attention to detail—he even found my Apple Watch that I had lost in the car. Outstanding experience!
Great Customer Service from Geoffrey Smith! Professional service with a smile.
The best. From Abraham in the lane to Garry at the desk. Always easy and a pleasure.
First time service customer of MB of Arlington and I was very impressed. My service coordinator, Terrence, was absolutely wonderful. Excellent communications, service, and I appreciated the seamless after hours key & car pickup option. Efficient, organized and clean. Price was very reasonable. Highly recommend.