Customer Testimonials
Go see my friend Howard Embden at Mercedes of Arlington
Mercedes-Benz of Arlington handled my concerns and automotive needs with care. They gave me an estimated time of completion and kept me abreast of the status along the way. The estimated cost(s) were accurate. And the customer service displayed by Antonio, and all support staff, was with a smile and respect!
I love the service center at Mercedes of Arlington (ASC)! Your vehicle is always ready by/before the promised time and I love the fact that I can get a loaner to get around while my vehicle is in for service. The service advisors are SUPERB! Shoutout to Juan, my new advisor!!!
Gary Burke amd his crew always take tremendously good care of us!! To Hell with all these new Teslas - WE ARE TEAM MERCEDES!!!
Howard Embden sales representative was amazing, super professional, knowledgeable and helpful.
The purchase was effortless which we appreciate as out of town buyers. Appreciate Alvin mentioning the car we bought as we were leaving because the car we had intended to look at had been sold.
Paul was our sales consultant, and he was knowledgeable, straightforward, and did everything in his power to reach a price compromise on our new vehicle. My wife and I were thoroughly impressed with his responsiveness and willingness to negotiate. At other dealerships, we faced resistance and constant demand for upsetting, but we did not experience this attitude at Mercedes of Arlington.
Sales Consultant Greg Smoak was very attentive to what I was interested in. He was highly professional and not overbearing. His knowledge of the autombile I chose was instrumental in me making the purchase. One comment he said rang true, "This will be one of the easiest purchases you will make." I felt as if I had left Mercedes-Benz of Arlington without buying a car there, Greg would have had no ill-feelings about it. I am totally satified with my new E450 and with the extraordinary service Greg Smoak provided. There is no doubt where I will make ...
Great service. Great customer care. Paul was very helpful and tried hard to find the best option. Would highly recommend him .
Alvin the best sales person 🙏🏼 M
Amazing experience, Javier was very professional!
MB of Arlington -- Absolutely the best! Geoff, Christian and Marvin - many thanks for all you do! Always outstanding support in keeping my diesel in top shape!
Waiting area could use some improvement. Telephone experience is sometimes confusing. Promised free lifetime car wash at purchase was not maintained.
We love our new car! Our salesman Alvin was super friendly and worked to get us the best possible deal on the car we wanted. We appreciate the friendly staff too.
Larry Stringfield best salesperson I've delate with
MB of Arlington is so far superior to any other MB dealer that we have been purchasing our new vehicles from them exclusively since 1997. Frank Namin is our salesman of choice and he has always been our favorite. He is considered a dood friend of ours as well as our preferred sales representative. We have gotten to know a number of people at that dealership and fostered excellent relationships with each. We would highly recommend anyone looking for MB sales or service go to this dealership. We have now purchased 8 new vehicles from this outstanding team of professionals.
Love working with Alvin
JT provided excellent customer service. I would request him in the future. Very knowledgeable and respectful.
I was very satisfied with my service at Mercedes of Arlington. They took care of me right away without an appointment.
I had an issue with my car radio. I went to the Alexandria Mercedes dealership thinking that Mercedes is one big happy family. I got a lot of hostility and attitude. From there I drove sgtraight to the Arlington dealership and immediately was given a loaner and my car was taken in for repairs immediately. They were attentive and professional. I was very satisfied and grateful for the work they did.
Ask for FRANK service personified!!
I didn't visit the dealership for a service. I purchased a GLS from your dealership and could not take delivery until the correct door cards were installed. Paul Tchong was my salesman and he did an excellence job.
Great customer service, excellent vehicle maintenance service, and first class experience!
Great service!!!
I was satisfied with the overall service. Hugh is always fantastic. It just sucks that the merchant service fee of 3% is passed on the customer. We are already paying a premium for the service. The owners should be ashamed. I know that merchant is a credit treasury service...are the owners not negotiating for a better merchant rate? You should not be passing this fee on. This will make me take my business elsewhere.
My service advisor , Terrance , always professional and informative.
Joe Popperwell was so attentive and very helpful in expediting my preferences so that I got exactly what I wanted in a very timely manner. Already planning on being a return customer. Love the GLC 300!! Thanks to Joe and his team!🙌
Terrence was very helpful. My car was finished in a timely fashion and all work was done correctly.
Howard was excellent, my car is perfect. My transaction seamless. Would highly recommend Mercedes Benz of Arlington to everyone.
Attentive sales rep, not pushy. The experience was very customer friendly and pleasant. I definitely recommend this dealership to anyone in the area looking to buy a MB.
Excellent service!
The service dept has what has kept me buying Mercedes for the last 20 years.
I recently had the pleasure of purchasing a Mercedes-Benz GLC 300, and I must say that Wesley Ayala made the experience outstanding. From start to finish, Wesley’s professionalism, knowledge, and customer-focused approach were nothing short of exceptional. Thanks to Wesley Ayala, my experience buying the Mercedes-Benz GLC 300 was not only enjoyable but also stress-free. His exceptional service and genuine care for his clients make him a standout in the industry. If you’re in the market for a vehicle and want a knowledgeable, dedicated, and personable agent, I highly recommend Wesley. He’s truly a top-notch professional who goes above ...
Great experience, easy process. Just ask for Mr. Azzam—he's the go-to expert for all things Mercedes.
Outstanding customer service. Friendly staffs
Excellent service and the best sales associates! Thank you Alvin Daniels for a seamless transaction!
My service advisor was amazing thank you for your patience and support Terrance. I’ve been coming to this dealership for 2 years and it was my second pleasant experience thanks to Terrance
I always experience high quality care at the service center at Mercedes of Arlington. I am satisfied that my service advisor Terrance Ames was able to help with my concerns and made the process of scheduling my service easy. Adriel Montiel is also a great help when it comes to getting a loaner when needed.
patient service and nice assistance. I will never go to the other place to do service.
Good day everyone who reed my review! I want to express my sincere gratitude to the Mercedes-Benz of Arlington location, in particular Antonio Rivera, for their professional work! It so happened that on my birthday, in another city (I live in Chicago and I came to celebrate my birthday), my car broke down. The closest location was Mercedes-Benz of Arlington. The service quickly diagnosed my car and Antonio Rivera kept in touch with me throughout the repair. After the repair, he assisted in shipping my car to Chicago and made me feel like my car was in good hands. Thanks ...
Great service they do be a little busy at time can’t get through to service but I just keep trying.
Enjoyed working with Frank!
(Translated by Google) Howard Embden is an excellent manager, I really liked the service, I recommend this car dealership and in particular the manager for the purchase of both a new Mercedes car and used cars (Original) Howard Embden отличный менеджер, очень понравилось обслуживание, рекомендую данный автосалон и в частности менеджера для покупки как нового авто Мерседес так и бывших в употреблении авто
Larry Stringfield is the best He made everything simple No surprises I followed larry from his previous job
Very responsive, professional Both salesman and finance person provided clear info to my wife and myself
I can't say enough about Azzam and Antonio. Azzam from the start of my son's and my visit to Antonio walking me through the process of finalizing paperwork. They both were AWESOME!! as well as being very informative. My son and I agree they get an "A+" from us.
Excellent and seamless service! I really enjoyed working with Alvin Daniel "J.T." Tilley, and Antonio!
Javier is always a pleasure. He is knowledgeable and experienced, and his customer service is outstanding. I feel like family when I come in for service. I've had a couple of service agents since bringing my car to MB of Arlington, and Javier is by far the best.
This.was my first experience with this dealership and it was seamless. Np hard sell and very efficient process.
Great service for an emergency same day tire issue got me in and out same day
I had the opportunity to work with Rudy (sales) and Mike (finance). Both were amazing and transparent and honest throughout the process. As far as car buying goes, it was a great experience and I look forward to working with them both the next time I am in the market for a new vehicle
Hi, I am amazed at how many times I've been at the Arlington Mercedes place and the professionalism is outstanding every time. I had air conditioner work done on my car which was over a $6,000 job and some how Mr. Terrance was able to work a miracle for me without even having to charge me a dime! Hats off to the Arlington Mercedes Benz Team! Work is Outstanding!
This visit was excellent, one before that wasn't good as if customer service, but they made it up the next visit thanks
My specialist Terrence is the absolute best. I brought the car in and from the very start he was beyond polite. You know, customer service goes a very long way, because sometimes car issues can take a while and be confusing. But Terrence is very different. He listens. He pays attention to detail and answers all questions in a professional manner. He is the main reason I keep going to Arlington. The team (including the service team) at Arlington is by far the best! Thank you very much!
Javier always explains and advises me of my service needs. Great Customer Service.
Howard Emnden An awesome experience from beginning to end. They were patient and knowledgeable and cared about my needs. This is my second Mercedes from Arlington and I will come here for life. Again. Many thanks.
The Arlington shop is far superior to the Chantilly and Tyson location.
Very satisfied and professional.
Great dealership! Terrance was great to work with.
The workers did a great job on my car I really appreciate it keep up the good work
We were assisted by Frank Namin on our purchase, and were very satisfied with the overall experience. Frank is great at what he does, and he made the entire process really smooth and easy for us. Highly recommend.
Great service experience!! Juan was a great service representative!! My salesman, Larry Stringfield, checked on me post-sale and for my first service appointment!
I’ve got a Mercedes AMG GT and have been to all the Mercedes dealers this is by far the best one. This is the only dealership I will bring my AMG to. Ronny and the techs in the back are the only one that could solve a problem I had and Antonio in the front is transparent and provides upstanding service. HIGHLY recommend - just bring it here and get it done right the first time
Terence at MB of Arlington was incredibly helpful, attentive and knowledgeable. While it did take a few days to get the work completed on my vehicle, it was done very well and professionally. They gave me a nice (brand new) loaner car for the 3 days the work took. I can see how busy this dealership typically is, and given how complicated modern vehicles are to work on, the time frame has to be accepted.
I took delivery of my second S Class from MB of Arlington recently. My sales associate Larry Stringfield managed my order and delivery with great expertise and professionalism. My newest delivery was for an Edition 1 S63E an awesome vehicle.
My ninth Mercedes from Mercedes Benz of Arlington. Greg Smoak is a fantastic sales person. Great service and always reasonable to deal with.
I bought my 2008 new Mercedes from this dealer. The service continues to be top-notch through thick and thin. Garry Burke is a gem. Pleasant. Knowledgeable and patient. He even walked me through getting correct oil into my diesel while I was on the road. Just had regular maintenance done and tires checked out. I have peace of mind now as I head out on a road trip in my older car. It still runs like a top. Thank you MB.